legend,
relaxing
guess i have to learn that. Hardly ever do. Too passionate for that
But doesn't hurt if the forum elders now and then get a clue how they are arriving at newbies, communicatively, isn't it?
BTW, i sensed the tongue-in cheek, but Oldfart's statement was based on a very common comprehension of the supplier-customer relation. A comprehension not looking over the edge of the dish one is sitting in, IMO. A comprehension i experineced very often and with own pain, BTW. So the topic triggers me immeditately. Could not resist
"It pays to be nice and caring to your your employees":
I had this topic with my parents very often, getting backup from my mother and unbelieving stares from my father (who ended his carreer as general manager responsible for administration and staff, BTW, so he should have known by experience) . My mother and me used to tear his complaints about his employees into stripes on appropriate occasion, demonstrating him how he (or in most cases his boss, the owner) turned his employees sour. By requesting examples from him and then analyzing this very example. "And what follows from that? and from that? and what is the consequence for the employee then emotionally?" and so forth ....
BTW, he never admitted to agree to my mother's (and in the last years also my) advice but nevertheless tended to follow the advice in most cases. He must have done a good job otherwise as the employees never called for joining the union and electing a Betriebsrat (employee's speaker). FYI, 3 people out of ??? demanding Betriebrat elections are sufficient, according to German laws. And ??? was 780 in this case. I had the opportunity to visit company my father was working for for several occasions and i met the owner, too. He was a mean and frightening man, but you could not sense that from the employee's mood, tellya. My father must have done a marvelous job moderating the owner's emotional impact.
Today both my parents and me agree that treating the employees nice and respectful was key to a good working spirit and no desire for Betriebsrat. It pays. In Deutschmarks in that case
And there were some exceptions where the employee (valuable ones!) made the terrible mistake to ask the owner himself for financial help (which could have served the purpose of golden handcuffs) and he snorted "I'm not a bank!" at them.
Stereotype response pattern: the employee first telling the other collegues his dissappointing experience ("For whom am i working here!?"), bad working spirit spreading from that and the valuable employee leaving soon (or in 2 cases) not coming, not signing the contract .
Any idea how much cash runs up advertising for a job, any idea how few valuable people this effort yields, any idea how much goes into that person's training? It costed Deutschmarks in any case, more than i make a year. Stupid!!!
No Q, treating customers worse than one self expects to be treated is utterly inexcusable. Should i come into the situation to have a row with my employee about right that topic (which may come some day) and he/she ie not willing and succeeding to improve customer handling, I may see myself forced to unemploy him/her and not waste time with it. But i will know i am the cause. I should
A) not have hired a person with incorrigible attitudes.
B) i should not treated him/her the way i did.
Either or both.
Aren't we in the bitching thread here?
I bitch about bullying, stupid employers.
And you see, cannot stop talking/ranting about that topic
You and the other elders will have a lot of fun poking me and getting my explosive temperament go boom, promised