Oldfart,
Quote:
Originally posted by Oldfart
Nutworld, shame on you.
The customer is always right. Arrogant, insufferable, horrible,
opinionated, mistaken in matters of fact, but right.
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have to fervently disagree here.
Nutworld did not report he was unpolite to the customer. But he was insulted by the customer.
IMO an employer who protects his employees from rude customers looses one rude customer, a customer probably hard to satisfy if ever and at high cost. But he keeps the spirit among his employees up-tone. Employees will feel respected as human beings, their self-confidence and soft motivation remainling intact and they will find it easy to be polite and constructive and helpful to customers who earn it and are in fact willing to pay proper money for proper service and not to steal employer's money by consuming 2 tedious working hours of an employee
and then buying a pair of precision-matched washers
By the right spirit and soft motivation of his employees the employer will earn way more money on all other customers than he had loosed on the one rude customer leaving. It not only feels good, it pays to be nice to your employees !!! They are humans just as the customers are.
Recently i investigated possible webspace providers for my nu website (me intending to start a business with explantion-needing audio products). One company,
www.featureprice.com seemed to offer huge webspace for reasonable but not cheap money. I am observing them for quite a while (do they disappear?) and finally decided to risk a closer look. I read the legal stuff, found nothing to complain about, was surprised to find that they guarantee >99% server uptime per contract, (no other competitor, in the US, in Germany, whereever, dared to offer such, most "indicate they would be about 96% uptime under normal circumstances)
And then i found the paragraph regulating rude customer behaviour to service staff. You are obliged to treat service personell politely, without menaces, without foul language. Otherwise they can kick you out. By contract. Without refund.
Great! i tought, a company protecting their employees that way will have good working spirit and skilled, fast-responding people, i thought. Choice made, no further investigaion needed, case closed.
This is a business partner i know i will like.
BTW, comparing prices and quality of their service, they are quite cheap.
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